Poor communication
'People' problems are often the result of poor communication... and in most businesses, communication breakdown rates high on the list of concerns. In fact, what people are really saying is that they lack information. The good news is you can do something about a lack of information; it is not always clear what needs to be done to address the vague statement of 'poor communication'. Staff lose motivation if they don't get the info they need. Demotivated staff in turn withhold relevant info from management e.g. not passing on the real reasons for customer dissatisfaction. Without this, management is not able to address the real issue... the end result is that everyone loses.
Implications of 'poor communication'/lack of information - Frustrated and demotivated staff
- Loss of expertise due to high staff turnover
- Info is withheld from staff...who then withhold info from management
- Real problems are seldom, if ever addressed
- Lack of teamwork and alignment
- Dissatisfied customers
- Declining reputation in the market
- Business anorexia - lower profits, stagnation... perhaps death
Solution- Ensuring the free flow of information
- Effectively processing this information
Not knowing what to do with additional information makes life more cluttered than it was before. As a subscriber, simple tools are available to help you process info quickly and effectively (see subscriber area below). These tools alone can revolutionise your business - Refer to subscriber section below. Find out what you can do now to address
poor communication
For a practical example refer to
case study in effective communication
Benefits - Committed and motivated staff
- Low staff turnover
- Improved alignment between management and staff
- The real issues/problems are understood and addressed
- Satisfied customers
- Improved reputation in the market
- Increased growth and profitability
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In addition to understanding the five essentials for a LEAP, - L - Leapship; how to get the best out of people
- E - Excel; beat the competition in a particular area
- A - Action to address key concerns of staff and customers
- P - People with passion, and
- Communication... to co-ordinate the leap forward
You get the following... Tools - Improving your effectiveness
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- Negotiation
Tips and useful info - Top-tips for relationships
- Conflict resolution
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- Death of performance assessments
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